Supporting our Clients
The coronavirus outbreak has created an unprecedented situation and uncertainty for individuals and businesses. I wanted to drop you an update on how the team at Altura are working through the current situation, especially now the UK government has advised against all unnecessary travel and to work from home wherever possible.
Our advisers and support staff are fully set up to work remotely and are well-practised in doing so as it’s been part of our model since we started.
Our technology allows us to carry on our operations and communicate with our clients in full, using our secure online mortgage questionnaire, our digital ID and address verification platform, access to Open Banking, applications such as WhatsApp, Skype and WeChat plus email and phone.
We continue to speak to new and existing clients about a range of requirements for both purchases and remortgages.
Get in touch
In these challenging times, we understand how stressful things can be. Our team is here to support you with mortgage advice and options, including payment holidays and refinancing, using secure, remote services. We’re committed to helping you navigate this period with understanding and care.
To find out more, please get in touch via our Contact Us page.
